Coming soonEnterprise AIAdvancedFinancial Services

AI for Finance and Operations Teams in Microsoft Dynamics

Microsoft Track · Certified Agentic AI Practitioner — Dynamics 365 Operations

Dynamics 365 Finance and Supply Chain Management, together with Business Central for mid-market organisations, host Microsoft's operational agent estate. This course walks the finance and operations process families one at a time, establishing for each what an agent decides, executes, escalates and logs. It gives full weight to the controls and segregation-of-duties questions that operational agents raise, to Power BI and Fabric as the insight delivery layer, and to the reality that most GCC enterprises run Dynamics alongside SAP or Oracle rather than instead of them.

15 modules

What you'll master

Learning objectives

01Redesign a Dynamics 365 finance or operations sub-process around agentic execution
02Specify escalation, materiality and authority thresholds that satisfy internal audit
03Design continuous controls and segregation of duties for agent-performed activity
04Integrate Dynamics agents with SAP, Oracle and third-party systems through governed connectors
05Quantify expected movement in close duration, touchless rate, fulfilment reliability and exception volume

Skills gained

Dynamics 365 FinanceDynamics 365 Supply Chain ManagementBusiness Central

Curriculum

15-module program

Full curriculum in preparation

This course is being written now by the ITHR editorial team. Join the waitlist and we'll notify you the moment the full syllabus, hands-on labs, and certification exam are live. No enrollment is accepted until publication.